Terms and conditions of WALLCOLORS
Read the rules of shopping. Find out about your rights.
These Terms and Conditions specify the principles of using an online Store: Wallcolors- www.wallcolors.pl by SUBFORMA S.C. T. Jedynak, K. Kogut, ul. Przemysłowa 8, 32-540 Trzebinia, tax identification number (NIP) PL6282257812, listed in Central Registration and Information on Business (CEIDG).
The following terms have the meaning below:
Customer – a natural person (holding full legal capacity) or legal person, who purchased or intends to purchase in Wallcolors online store. The Customer may be both a consumer or an entrepreneur.
Consumer – under Act of 23rd April 1964 Civil Code- a Customer who as a natural person, performs a legal action, which is not directly related to their business or professional activity. For the purpose of these Terms and Conditions, Consumers are also self-employed entrepreneurs who conclude agreements, which do not have a professional nature arising from their business objective
Seller - SUBFORMA S.C. T. Jedynak, K. Kogut, ul. Przemysłowa 8, 32-540 Trzebinia, tax identification number (NIP) PL6282257812, REGON 122453419
Store – an online store, operated by the Seller in the www.wallcolors.p l domain
Terms and Conditions – this document with all the attachments
The Store offers a great variety of wall prints, available via the internet, such as posters, photograph wallpapers, paintings and accessories for a retail sale. Above mentioned products are available in the Store as articles crafted to an individual Customer’s order.
The website - www.wallcolors.pl provides detailed information on products. The information may be also provided by an e-mail at the e-mail address of the Seller.
The Customer may contact the Seller by post, using the address indicated in section 2b, or electronically at the e-mail address: hello@wallcolors.pl
Orders may be placed in the Store 24 hours a day. Answering the messages of Customers, telephone contact with the Seller, as well as fulfilling placed orders is carried out from Monday to Friday, between 8.30 am and 4.30 pm.
To place an order in the Store, the Customer has to fulfil the following technical requirements:
own a computer, a laptop, or a device with internet connection;
have an access to e-mail;
use a web browser (Internet Explorer version 7.0 or a later version, Mozilla Firefox version 3.0 or later version, Opera version 11.0 or later, Google Chrome version 20.0 or later, Safari version 5.0 or later version);
use a minimum screen resolution of 1024x768;
enable the cookie files to be stored in the web browser.
The online Store shares the electronic services, such as the User account, Newsletter service, and the order form. The Web Store does not collect any fees for providing these services.
The services mentioned above are provided for an indefinite time. The Customer may at any time withdraw from the services, by sending an appropriate e-mail, for this purpose, to the Seller’s e-mail address. The Customer, who is a consumer may withdraw from the service contract within 14 days after the date when the order of the service was placed, without providing the reason.
The contract is concluded between the Seller and the Customer.
All prices on the Store website are gross prices (include the tax on goods and services –VAT) and they are stated in Polish zloty (PLN). The prices exclude the costs of delivery service.
The Seller makes best effort to provide the photos of the products that reflect their colour, character and texture. Colours of the products shown in the photos may vary slightly, depending on different screen resolutions, calibration, the screen brightness of the Customer’s computer or due to using the flashing light. For this purpose, the Seller includes also the product and the colour description. In case of any arising questions, please contact the Seller.
The colouring of the print can deviate slightly from the colouring presented on the Store website which results from nature of the product. It derives from acceptable colour fluctuation at about 5% of saturation or the settings of the Customer’s display, where the colour of the product was shown.
Orders may be placed on the Store website, with the use of the Order Form (without registration) or via User Account. The Seller does not sell products via phone or in stationary stores.
In order to purchase a product, the Customer shall choose it in the Web Store, then pick the product features, such as a type of a product, material the product is made of, a type of multiplication and additional effects. Once the product has been customised, it shall be transferred to the basket by clicking “Add to basket” button. In the basket view, the Customer may select the quantity of products. When products have been chosen, the Customer shall enter the required data in the form to specify the payment and delivery methods.
The Customer shall click “Order and Pay” button, which moves the Customer to the order summary view. The summary includes information on the main characteristics of purchased goods, the total price plus tax and delivery costs as well as the Customer’s personal data indicated in the order form.
To place the order, the Customer is obliged to confirm the order with “Order and Pay” button, at the bottom of the order.
Clicking on “Order and Pay” button is tantamount to a declaration of the Customer to place the order followed by making payment.
A contract of sale is concluded at the time of the order confirmation by the Customer, that is clicking on the “Order and Pay” button.
Payment period is the day when the payment is registered in the Seller’s account.
The Order Form can be used on condition of reading and accepting these Terms and Conditions.
After placing the order by the Customer, The Seller shall send a confirmation of the placed order by an e- mail. The message includes information on data needed to fulfil the order such as main attributes of purchased goods, delivery time, total price including tax and delivery costs and the Customer’s personal information indicated in the order form.
The Customer may express his will to receive a VAT invoice, which can be attached to the parcel. In order to express the will to receive a VAT invoice, the Customer has to tick the appropriate checkbox, during placing the order.
Preservation, securing and sharing of the content of the contract shall be done via:
Sharing these Terms and Conditions on the Store website,
Preservation of the content of the contract in the IT system of the Store
The Seller reserves the right to refuse to fulfil an order placed in case of invalid contact details.
The Seller provides the following methods of payment:
via Paynow, Conotoxia payment, Paypal and Traditional transfer;
The entity providing online payment services in the field of card payments is Blue Media S.A.
The Customer is obliged to pay for a purchased product within 3 business days, after buying the product.
In case when a repayment is necessary, The Seller shall provide a refund using the same method that was used to make the payment for purchased goods by the Customer.
The Customer shall bear the costs of the delivery service to the place of destination.
Goods are delivered to the indicated address within Poland and European Union. The delivery costs are indicated in the panel and e-mail with the order confirmation. The online Store enables Customers to choose from the following delivery options:
Courier delivery;
Postal parcel (postal service by Poczta Polska);
Pick-up in the store.
The delivery time is up to 7 business days since the payment for a product has been booked in the Seller’s account (or in case of the card payment, referred to in paragraph 4, section 1c, since obtaining the payment authorisation).
All products available in the Store are manufactured for an individual order of the Customer.
There shall not be the right to withdrawal of contracts in which the subject of the contract was manufactured for the Customer’s order, that is a non-prefabricated product, made according to the Customer’s specification, or to meet the individual needs of the Customer.
The provisions of this paragraph are applicable to contracts concluded with Customers who are Entrepreneurs, not Consumers.
Placing the order on behalf of a legal person, or an organisational unit without legal personality, is equivalent to make a statement that the acting person is legally entitled to represent the entity on whose behalf the order was placed. Placing the order without the appropriate authorisation will result in liability of the person who has placed the order, for any damage arising from the action.
The Entrepreneur is obliged to check a parcel, delivered by a courier service, as is customary. In case of any loss or damage of the product, the Entrepreneur is obliged to make an investigation to establish liability of the courier service.
The Entrepreneur loses the right to a warranty if the product was not checked at the time and in a manner it is supposed to be done for such products and does not inform the Seller about the defect immediately after finding a defect.
The Seller claims the right to withdraw the contract concluded with the Entrepreneur within 14 days from the date of its conclusion, without providing any reason.
Any dispute arising out of this contract shall be resolved in a court with jurisdiction over the Seller’s location.
The Seller shall provide a product without any physical or legal defects.
Liability of the Seller for any physical or legal defects expires after 2 years from the date the product was delivered. Before the expiry of that period, the consumer may inform the Seller about a defect, in following way:
By sending an e-mail at: hello@wallcolors.pl ;
By making an oral statement, then followed in a written form.
The consumer is not bound by above mentioned ways of making a complaint. The Consumer may lodge a complaint by any means, using a durable medium.
A complaint should include:
name and surname of the Customer;
place of residence/ postal address;
attached proof of purchase (for example: a receipt, an invoice, a confirmation of payment, etc)
an accurate indication of a defect
specification of a defect in case of nonconformity of a product with a contract and a date of its conclusion;
the complainant’s demand (a withdrawal of the contract, a price reduction, the product replacement, eliminating a defect);
date and signature of the complainant
The Seller shall confirm receiving of the complaint and urge the Consumer to deliver a defective product to the Seller in order to respond to the complaint.
In case if the complaint is rejected, the product is send back with an opinion on a reason for the rejection.
If the Seller does not give a further reaction to the complaint within 14 calendar days, from the date of receipt, it is assumed that the complaint and the demand of the Consumer is accepted.
The bases for a claim cannot be elements of the product, which were clearly accepted by the Customer during the process of the order fulfilment, especially elements of the graphic design, chosen or accepted by the Customer.
In order to resolve a dispute concerning goods purchased in the Store, a Consumer, who is not an entrepreneur may use the help of the following institutions, before bringing the matter in the common court:
obtain help in the Permanent Consumer Arbitration Court, as referred to in the Act of 15 December 2000 on the Trade Inspection, by requesting for resolving the dispute, arising from the sale agreement.
request the Provincial Inspectorate of the Trade Inspection for a mediation procedure in order to find an amicable resolution of the dispute.
request assistance from the Regional and Municipal Consumer Ombudsman or a community organisation that aims at a consumer protection.
Detailed information on the extrajudicial methods of resolving disputes or possible procedures are available at the premises or on the websites of the institutions, such as Trade Inspection, the Regional and Municipal Consumer Ombudsman, community organisations dealing with a consumer protection and Office of Competition and Consumer Protection.
An online platform providing online system of resolving disputes between consumers and entrepreneurs on EU level (ODR platform) is available at http://ec.europa.eu/consumers/odr . ODR platform is an interactive and multi-language website with a comprehensive service for consumers and entrepreneurs seeking extrajudicial resolutions of disputes arising from online sales or service contracts.
The administrator of the personal data provided by the Buyer when using the Store is the Seller. Detailed information on the processing of personal data by the Seller - including other purposes and grounds for data processing, as well as data recipients - can be found in the Privacy Policy available in the Store - due to the principle of transparency, contained in the general regulation of the European Parliament and of the Council (EU ) on data protection - "GDPR".
The purpose of processing the Buyer's data by the Seller, provided by the Buyer in connection with purchases in the Store, is the implementation of orders. The basis for the processing of personal data in this case is: a sales contract or actions taken at the request of the Buyer, aimed at its conclusion (Article 6 (1) (b) of the GDPR), the Seller's legal obligation related to accounting (Article 6 (1) point c) and the legitimate interest of the Seller, consisting in the processing of data in order to establish, investigate or defend any claims (Article 6 (1) (f) of the GDPR).
The Seller reserves the right to change these Terms and Conditions due to amendments in legislation or changes in principles of contracts conclusion and execution. These amendments will not affect placed, being processed or completed orders and contracts.
In any matters not covered in these Terms and Conditions, the provisions of applicable law shall apply, in particular the act of 23 April 1964, the civil code and acts of 30 May 2014, concerning the consumer’s law.
There Terms and Conditions apply from 1 March 2018.
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